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About
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SNaP to the rescue.
During the holidays when the weather was frigid, our gas furnace kept shutting off. We called SNaP to help us find a company to repair the furnace. Donna called Ray's Heat and Air (Don and Teresa) who came that same day. After not finding anything wrong with the furnace on the first service call, the next day Don checked outside and discovered a gas leak at the meter. On December 30th the gas company shut off the gas because of a faulty PVC pipe connecting the meter to the gas line and on New Year's Eve repairs were completed for a major gas leak. (As a side note, everyone should periodically check their gas meters for a gas leak. A week before our gas leak, another Penn National homeowner had the same problem.) The furnace worked fine for two days, then shut off again. Don came several more times trying one thing at a time; and with patience and perseverance, he discovered the problem and fixed it. Donna said we won the award for the most calls she made in a week's time. Thanks to Ray's, Donna and SNaP! —Eileen Houska
Donna,
Thanks for the lead to Philip Wheeles to resolve my roof leaking problem. As I mentioned, during the heavy rain last night water started dripping through the fan fixture in our bedroom ceiling. A very disconcerting feeling in that our villa roof isn't 4 years old yet. Philip and his helper arrived at approximately 2 PM today and immediately saw the problem and had it fixed within approximately 15 minutes. It turned out that the seal ring (vinyl/silicon??) around the white plastic roof vents had expanded?? leaving a gap between the pipe and the seal ring. They sealed it up with caulk and indicated that it should now be fine. They charged a very nominal and reasonable fee. So now I'm very much relieved other than the fact that we have a water mark around the fan base. Just wanted to let you know. Thanks again for your help. —Jim Larimer
Hi Donna!
Thank you so much for your usual prompt handling of my problems!
Interstate Garage Doors came out promptly, and within seconds had
taken care of my problem. I know I couldn't have done the job, even
if they told me over the phone what to do, due to the lack of my strength.
It was worth every penny, to me anyway.
GQ Creations, Inc., Pat Kelly came out on 9/9. He was very professional,
and seemed knowledgeable what needed to be done, and his cost to
do the work required, seemed reasonable. So, thanks to you and SNaP,
I have a new landscaper. They are suppose to start next week.
I will let you know how they do, so you can continue to recommend them
to other Penn National residents.
Sincerely
Joyce Etzler
Hi Donna!
I want to Thank You, once again, for such a quick response
in getting someone to come out to take down/ dismantle my
stairlift.
I was sorry I wasn't here when the guys came. My friend
indicated they did a great job, and he had to help them
a little toward the end, as it turned out to be a 3 person job.
Please give me the guys' names and emails, or addresses, so
I can send them a personal thank you. Especially since they
did it at no cost to me, which was amazing.
I find that the SNaP program is a godsend for people like me.
If you know anyone who might need a stairlift, please let me know.
Sincerely,
Joyce Etzler
A "Good Investment"
Donna - I don't believe Lou and I have made a better investment in recent months than the SNaP program. As you know, recently we needed some minor electrical repair work. In a short time you arranged to have an outstanding volunteer from our community solve our electrical problems. I suspect the costs would have exceeded over half of the annual SNaP premium if we had called an outside contractor. But whether a volunteer or a vetted repair contractor provides the work, we have the peace of mind knowing it will be resolved properly.
Thanks for your support. You can count on us for our annual renewal.
— Dave & Lou Peterson
Two Great Jobs
Hi Donna!
Thank you for arranging for Jason Brooks, with Clean Machine, to detail my cars. He did a wonderful and very professional job on both vehicles, and he has a great personality. I would recommend him to anyone.
I also liked meeting Mr. Green last Wed. 3/4. He checked out the doors and will be back this Thursday, 3/12 to install three storm doors and add weather stripping on another door. He seemed very knowledgeable to what needed to be done. I'll confirm after he comes regarding the work!
— Joyce Etzler
Hi Donna!
This is to let you know that Mr. Green came out yesterday and completed the work. He installed three storm doors, weather stripping, and adjusted two outside doors that were sticking and difficult to open. He made sure I knew how to operate the doors due to the vacuum created between the doors. I feel his bill was reasonable. He arrived at 9:30 AM, and left around 6:30 PM. He worked the entire time. I would recommend him to anyone who was looking for a handyman service. I appreciate your expeditous handling in contacting him and his prompt return call.
I am very glad I joined SNaP.
— Joyce Etzler
Lifeline Aids in Rescue—
Only a couple months after connecting to the Lifeline Alert System, I lost my balance and fell in
my home. While lying on the floor, I was able to touch the button on my Lifeline watch. Lifeline immediately called me on
its monitor that features a two-way communication system and could tell I needed help. When I signed up for the
program, I listed my responders to be contacted by Lifeline. Upon the arrival of the first responder, a nearby neighbor, the
neighbor pressed a button on the monitor to let Lifeline know help had arrived. While [I remained] conscious but unable to get up, a call to 911
brought the Mont Alto Ambulance Squad to my home within about 5 minutes and I was transported to the hospital. From the time
the first responder arrived until I was placed in the ambulance, Lifeline stayed in touch to monitor the situation and did not close
out their contact until they knew that I was safely on my way to the hospital.
"I would sure recommend to anyone that they sign up for this service. You never know when you will need it. It is better to play it
safe, and I am proof of that."
—A Thankful Member
Kudos to Our Preferred Providers
Moisture on the ceiling after rain— I knew I needed someone to take a look at the roof— so I called SNaP. The local roofing
contractor quickly identified the problem, presented a very reasonable estimate and did the required work on the spot.
—A Satisfied Customer
Talk about honesty— My Moen kitchen faucet was a bit wobbly and needed a part— SNaP got the call. SNaP called the
plumber and left a message on a Sunday afternoon. The plumber returned the call within 10 minutes and the problem
was explained. The plumber suggested the parts, which are guaranteed for life, be ordered by calling Moen directly. First
steps first. Kudos to the preferred provider for not making or charging an unnecessary service call.
—Satisfied Again
Donna,
Recently, you responded to my plight at home and I wanted to express my gratitude. I had, within
a very short time, experienced a failure of two of my appliances and was frustrated with the
manufacturer because I could not get service. My call to you was fruitful on two fronts. First you
sent one of the volunteers who was extremely kind and experienced. He was unable to fix the
problems so you suggested a technician who responded promptly and very capably. He even
gave me the discount provided by membership to SNaP. Everything is now working fine and I am
pleased that we saved ourselves perhaps $2000 by repairing the existing appliances.
Thank you!!!
Richard Leslie
We joined SNaP with the idea that we would do our part now, and SNaP would be in place for us
later when we needed it. However, we are already taking advantage of the services that SNaP offers.
When we needed a mason to extend our porch steps, we were unable to find anyone who would do
such a small job at a reasonable price. When we turned to SNaP, we were given three names; the
mason we selected did an excellent job and charged $700 less than the estimate we had gotten on
our own! After just six months as SNaP members, we realize that SNaP can benefit everyone in our
community, and it is important to get a strong organization in place NOW, not wait until "later when
we need it."
Neil and Barb Brown
Dear Donna,
This is to thank you for referring me to BSN Computer Network. The owner stopped by and solved a
myriad of problems that I had accumulated over the last few weeks. In and hour's time he had my
and my wife's computers networked and up and running. Jeff is very personable and unlike me and
others of my generation, he knows everything there is to know (it seems) about computer-related
electronics, and his hourly rate is most reasonable (minus 15% SNaP discount). I hope that SNaP
is able to avail itself of BSN's services for some time to come.
I should also comment on your prompt response to my exasperated calls for help. It seems that SNaP
is off to a good start with respect to its service to the community!
Sincerely,
Paul Murphy
Donna—
This is a report on our experience with Rodney B. Smith. The plumber who came to our door was Mike.
He arrived within five minutes of the appointed time. He was courteous, polite, and friendly. He went
right to work and didn't seem to mind when I stood and watched for a while. He finished replacing the
innards of the faucet and tested it out. When I showed him an additional problem that I had forgotten
to mention earlier, he quickly got more parts from the truck and fixed that as well. And he didn't leave
any mess behind. I'm 100% satisfied. I will definitely ask you to call them again when I need a plumber.
Roland Foster
Donna,
After a recent storm our garage doors would not open. We had company and were planning to take them to dinner.
The only problem was that our vehicle was in the garage. One phone call to SNaP and within 30 minutes we received
a call from a preferred provider who knew what the problem was and told us how to resolve the problem over the phone.
He was correct and our garage doors were up in no time. No service call and No charge. Now that's service.
Rosina
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