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Donna —
[The Preferred Provider you recommended] did the seal coating of our driveway on April 9th. I am very pleased with the job he did. He was very careful with the application and, despite the very windy conditions, he did not get any of the coating on our house or fencing. His price was very fair and reasonable. I will hire him again when the driveway needs recoating.
I am glad SNaP gave him to me as a referral.
Judy Wilson
April 10, 2012
Accolades for the services that SNaP provides be it large or small. I purchased a new microwave oven from Sears (on sale of course) with intentions of installing it myself. Further investigation proved that this was a more complex task than anticipated i.e. weight, venting, fan configuration etc. My call to you resulted in a prompt response from Bob Schaefer who offered his services to assist in removing my old microwave oven and install the new one. The result was me assisting Bob rather than the other way around as HE KNEW WHAT HE WAS DOING. Thanks to SNaP and Bob we are now enjoying our new appliance and certainly enjoy the service your (our) organization offers the community.
Bob Jackson
January 25, 2012
When [SNaP volunteer] Larry Blake was here replacing the light bulbs in my lamp post, he noticed the lamp post was loose at the base. He thought an animal must have loosened the soil around it. He drove back to his home and returned with a bucket of landscaping stone and filled in the base of the post. I really appreciated his extra efforts.
Joan Collett
December 31, 2011
An excellent Newsletter, congrats to Donna. A Great Website - Thank you to Roland. SNaP has continued to meet my needs during the past year and I am confident it will meet my expectations in the coming year. Every resident in Penn National can benefit by joining SNaP and I encourage them to do so. Merry Christmas!
Dick Kiel
December 21, 2011
Donna,
Thanks for putting me in touch with Bruce [a SNaP Preferred Provider]. My dryer hadn't been "professionally" cleaned since we bought it. It wasn't too bad inside the dryer, but he got it cleaned out. But the best thing was that he found that the external venting duct had become disconnected and had a crimp that had accumulated a lot of lint when it was attached. He cleaned it out and put a better elbow in the duct work and got it attached. The expense was reasonable and so I'm a happy laundry-doin' camper with no worries about a lint fire.
Nancy Siehl
June 17, 2011
Hi Donna,
I wanted to tell you how pleased I was by recent work done by [the landscaping Preferred Provider you sent]. Their price was actually the lowest of the three prices I got, but best of all, they did a great job. I really appreciated the fact that they kept me informed about when they would do the work, which had to change several times because of the weather. It was so nice to know what was going on.
Thank you for recommending them.
I had the need to call you again when I realized my sump pump wasn't working. I didn't know whether to contact a plumber, electrician or contractor, so I called you! You contacted Keith, one of the SNaP volunteers, who came out to assess the situation for me. Not only was he able to figure out what was wrong, but with parts supplied by a neighbor, was able to make temporary repairs until I was able to arrange for a permanent solution.
I have been so pleased with the referrals you have given me in the past and greatly appreciate the SNaP volunteers. My membership is money well spent.
Julie Stone
April 20, 2011
I am a Charter Member of the Support Network at Penn National but, more important, a grateful user of the SNaP Network. I have used SNaP Preferred Providers to fix my roof, repair my furnace, get my computer running, and fix my garage door. I have used SNaP volunteers to "set-up" my TV, fix my VCR, and recently to expend considerable effort in wiring an outdoor "serenity" fountain. As I was "helping" the volunteer who wired my fountain, the thought struck me that it wasn't the money I have saved by being a member (considerably more than my SNaP dues) but it was the feeling of gratitude I felt for being a part of a caring community with an organized network of service providers and volunteers that gives one a sense of security, independence and an overall aura of well-being.
I have lived in this community for almost 15 years and have a large circle of friends and acquaintances and have used a number of service people that I arranged for on my own. However, with SNaP, I no longer have to ask a neighbor for a favor or go through the hassle of getting a plumber. Most of my friends that I would feel free to ask a favor of are experiencing the same physical limitations that I have (the process of aging, thank God) and there is no guilt feeling associated with using a SNaP volunteer. I am sincerely thankful for the SNaP Organization, the Executive Director and the volunteers that make it work!
Dick Kiel
 Donna, We just want to say a big thank-you to the SNaP program and especially to Larry, a SNaP volunteer. We had an electrical problem that took some time and work to resolve, as well as a trip to the store for parts. It was not an emergency, but within a few days' time it was taken care of with very professional expertise. And, needless to say, it came with a very small price tag as compared to what an electrician would have charged. We and the SNaP program are very lucky to have volunteers such as Larry in our community.
Gratefully,
Tony and Rosina Saitta
Hello Donna,
Just wanted to pass along the news of another good experience with [SNaP Preferred Provider] John. If you recall, he expunged my computer of malware/viruses last fall, and did a good job then.
Now move forward to last week. My son-in-law from Martinsburg, who works as a computer systems administrator, came up last Saturday to install an upgrade copy of Windows 7 (a Christmas present). After a few hours, the transition from Vista to Windows 7 was finished, and he left.
Although we had crosschecked and tested several functions, unfortunately we never verified that the printer was still on board. After he had left, I realized that I couldn't get the printer to print. There was a message/file stuck in the printer queue (from the old Vista) and now that I was running under Windows 7, I couldn't print it and I couldn't delete it. Rather than wait for a while to get it fixed, I called John on Monday and after researching the problem, he got back to me on Wednesday. After about 30 minutes he had cleaned up the problem remotely from his office, and at no charge. I was quite pleased and thought you'd like to hear about it.
Tony Sikorski
SNaP is a winner for me—and well worth the cost of membership. As a new member, I handed Donna a list of problems requiring attention at my house. She was "on it" immediately! A cabinetry skilled volunteer and SNaP's Preferred Providers have been right on target in every case. The problems on my list are either solved or scheduled for action when spring weather arrives in earnest. The trade firms selected are professionally knowledgeable and first rate business people of integrity, quoting fair pricing for their services. In fact, a SNaP volunteer's skilled work probably returned the cost of my membership in service rendered in a single prompt visit.
As the Executive Director of SNaP, Donna has a quick and cogent grasp of homeowner problems and the requisite familiarity with local sources to target the right service provider to do the job. Most impressive is her follow-up to evaluate the performance of chosen Providers.
Common sense is a rare attribute these days, and she's got it—along with efficient administrative skills to make SNaP perform for its members. In any case, this is one service organization Executive Director who has earned my confidence.
Ron
SNaP to the rescue.
During the holidays when the weather was frigid, our gas furnace kept shutting off. We called SNaP to help us find a company to repair the furnace. Donna called [Preferred Provider] Don, who came that same day. After not finding anything wrong with the furnace on the first service call, the next day Don checked outside and discovered a gas leak at the meter. On December 30th the gas company shut off the gas because of a faulty PVC pipe connecting the meter to the gas line and on New Year's Eve repairs were completed for a major gas leak. (As a side note, everyone should periodically check their gas meters for a gas leak. A week before our gas leak, another Penn National homeowner had the same problem.) The furnace worked fine for two days, then shut off again. Don came several more times trying one thing at a time; and with patience and perseverance, he discovered the problem and fixed it. Donna said we won the award for the most calls she made in a week's time. Thanks to Don, Donna and SNaP!
Eileen Houska
Donna,
Thanks for the lead to [a Preferred Provider] to resolve my roof leaking problem. As I mentioned, during the heavy rain last night water started dripping through the fan fixture in our bedroom ceiling. A very disconcerting feeling in that our villa roof isn't 4 years old yet. Philip and his helper arrived at approximately 2 PM today and immediately saw the problem and had it fixed within approximately 15 minutes. It turned out that the seal ring (vinyl/silicon??) around the white plastic roof vents had expanded?? leaving a gap between the pipe and the seal ring. They sealed it up with caulk and indicated that it should now be fine. They charged a very nominal and reasonable fee. So now I'm very much relieved other than the fact that we have a water mark around the fan base. Just wanted to let you know. Thanks again for your help.
Jim Larimer
Hi Donna!
Thank you so much for your usual prompt handling of my problems!
[The Preferred Provider] came out promptly, and within seconds had
taken care of my garage door problem. I know I couldn't have done the job, even
if they told me over the phone what to do, due to the lack of my strength.
It was worth every penny, to me anyway.
Another Preferred Provider, Pat Kelly, came out on 9/9. He was very professional,
and seemed knowledgeable about what needed to be done, and his cost to
do the required work seemed reasonable. So, thanks to you and SNaP,
I have a new landscaper. They are supposed to start next week.
I will let you know how they do, so you can continue to recommend them
to other Penn National residents.
Sincerely, Joyce Etzler
Hi Donna!
I want to Thank You once again for such a quick response
in getting someone to come out to take down and dismantle my
stairlift.
I was sorry I wasn't here when the guys came. My friend
indicated they did a great job, and he had to help them
a little toward the end, as it turned out to be a three person job.
Please give me the guys' names and emails, or addresses, so
I can send them a personal thank you. Especially since they
did it at no cost to me, which was amazing.
I find that the SNaP program is a godsend for people like me.
If you know anyone who might need a stairlift, please let me know.
Sincerely, Joyce Etzler
A Good Investment
Donna - I don't believe Lou and I have made a better investment in recent months than the SNaP program. As you know, recently we needed some minor electrical repair work. In a short time you arranged to have an outstanding volunteer from our community solve our electrical problems. I suspect the costs would have exceeded over half of the annual SNaP premium if we had called an outside contractor. But whether a volunteer or a vetted repair contractor provides the work, we have the peace of mind knowing it will be resolved properly.
Thanks for your support. You can count on us for our annual renewal.
Dave & Lou Peterson
Two Great Jobs
Hi Donna!
Thank you for arranging for [Preferred Provider] Jason Brooks to detail my cars. He did a wonderful and very professional job on both vehicles, and he has a great personality. I would recommend him to anyone.
I also liked meeting Mr. Green last Wednesday, March 4. He checked out the doors and will be back this Thursday to install three storm doors and add weather stripping on another door. He seemed very knowledgeable about what needed to be done.
...
This is to let you know that Mr. Green came out yesterday and completed the work. He installed three storm doors, weather stripping, and adjusted two outside doors that were sticking and difficult to open. He made sure I knew how to operate the doors due to the vacuum created between the doors. I feel his bill was reasonable. He arrived at 9:30 AM, and left around 6:30 PM. He worked the entire time. I would recommend him to anyone who was looking for a handyman service. I appreciate your expeditous handling in contacting him and his prompt return call.
I am very glad I joined SNaP.
Joyce Etzler
Lifeline Aids in Rescue
Only a couple months after connecting to the Lifeline Alert System, I lost my balance and fell in
my home. While lying on the floor, I was able to touch the button on my Lifeline watch. Lifeline immediately called me on its monitor that features a two-way communication system and could tell I needed help. When I signed up for the program, I listed my responders to be contacted by Lifeline. Upon the arrival of the first responder, a nearby neighbor, the neighbor pressed a button on the monitor to let Lifeline know help had arrived. While [I remained] conscious but unable to get up, a call to 911 brought the Mont Alto Ambulance Squad to my home within about 5 minutes and I was transported to the hospital. From the time the first responder arrived until I was placed in the ambulance, Lifeline stayed in touch to monitor the situation and did not close out their contact until they knew that I was safely on my way to the hospital.
I would sure recommend to anyone that they sign up for this service. You never know when you will need it. It is better to play it safe, and I am proof of that.
A Thankful Member
Kudos to Our Preferred Providers
Moisture on the ceiling after rain— I knew I needed someone to take a look at the roof— so I called SNaP. The local roofing contractor quickly identified the problem, presented a very reasonable estimate and did the required work on the spot.
A Satisfied Customer
Talk about honesty— My Moen kitchen faucet was a bit wobbly and needed a part— SNaP got the call. SNaP called the plumber and left a message on a Sunday afternoon. The plumber returned the call within 10 minutes and the problem was explained. The plumber suggested the parts, which are guaranteed for life, be ordered by calling Moen directly. First steps first. Kudos to the Preferred Provider for not making or charging an unnecessary service call.
Satisfied Again
Donna,
Recently, you responded to my plight at home and I wanted to express my gratitude. I had, within a very short time, experienced a failure of two of my appliances and was frustrated with the manufacturer because I could not get service. My call to you was fruitful on two fronts. First you sent one of the volunteers who was extremely kind and experienced. He was unable to fix the problems, so you suggested a technician who responded promptly and very capably. He even gave me the SNaP member discount. Everything is now working fine and I am pleased that we saved ourselves perhaps $2000 by repairing the existing appliances.
Thank you!!!
Richard Leslie
We joined SNaP with the idea that we would do our part now, and SNaP would be in place for us later when we needed it. However, we are already taking advantage of the services that SNaP offers. When we needed a mason to extend our porch steps, we were unable to find anyone who would do such a small job at a reasonable price. When we turned to SNaP, we were given three names; the mason we selected did an excellent job and charged $700 less than the estimate we had gotten on our own! After just six months as SNaP members, we realize that SNaP can benefit everyone in our community, and it is important to get a strong organization in place NOW, not wait until "later when we need it."
Neil and Barb Brown
Donna—
This is a report on our experience with the plumber you called for us. The man who came to our door was Mike. He arrived within five minutes of the appointed time. He was courteous, polite, and friendly. He went right to work and didn't seem to mind when I stood and watched for a while. He finished replacing the innards of the faucet and tested it out. When I showed him an additional problem that I had forgotten to mention earlier, he quickly got more parts from the truck and fixed that as well. And he didn't leave any mess behind. I'm 100% satisfied. I will definitely ask you to call them again when I need a plumber.
Roland Foster
Donna,
After a recent storm our garage doors would not open. We had company and were planning to take them to dinner.
The only problem was that our vehicle was in the garage. One phone call to SNaP and within 30 minutes we received
a call from a Preferred Provider who knew what the problem was and told us how to resolve the problem over the phone. He was correct, and our garage doors were up in no time. No service call and No charge. Now that's service.
Rosina
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